Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You will receive a tracking number once your order ships.
To create an account, click the “Sign Up” button on the top-right corner of our website, fill in your details, and follow the prompts. Having an account allows you to track orders, save shipping addresses, and manage your preferences.
You can update your shipping address in your account before your order is processed. If your order has already been shipped, please contact us immediately at [email protected] for assistance.
Once your order ships, you will receive a tracking number via email. Use this number on the carrier’s website to check your delivery status. You can also track your order in your RHM account.
For your security, we do not store full credit card information on our servers. Payment details are processed securely through our trusted payment gateways.
Sales tax is applied according to the laws of the state or country where your order is shipped. The amount will be calculated automatically during checkout.
We ship to many countries worldwide. During checkout, enter your shipping address to see if we deliver to your location. If you have questions about international shipping, contact [email protected].
Most orders are shipped in a single package, but in some cases, items may be shipped separately due to size, availability, or warehouse locations.
If you need to swap an item
Returns and Exchanges
Please see our Refund and Returns Policy page for detailed information. In general, items can be returned within 30 days of receipt if they are unused and in original packaging.
We apologize for the mistake. Contact us at [email protected] with your order number and a photo of the item received. We will provide instructions for a replacement or refund.
If your order arrives damaged, please contact us immediately with your order number and photos of the damage. We will work with you to provide a replacement or refund.
Once your return is approved, we will provide you with the return address and instructions via email. Do not send items back without authorization.
You can reach our customer support team via email at [email protected]. We aim to respond within 24–48 hours.
If you notice an incorrect address after placing your order, contact us immediately at [email protected]. If the order has not shipped, we can update the address for you.
Orders can be changed or canceled only if they have not yet been processed or shipped. Contact us as soon as possible for assistance.
Yes, certain items may be available for pre-order. You will be notified of the estimated shipping date at checkout or via email.